Office of the Attorney General – Consumer Protection Division

Consumer Protection

The Attorney General for the state of Texas protects consumers and the legitimate business community by filing civil lawsuits under the Deceptive Trade Practices Act and other consumer protection statutes.

Consumer complaints filed with this agency may form the basis for an investigation into a company’s business practices. In some cases, significant numbers of complaints about a business may give rise to legal action, not on behalf of the individual complainants, but to enforce state law. The decision to investigate or file a lawsuit is based on a number of factors.

Lawsuits are filed on behalf of the state of Texas and the public good. This agency cannot represent individual consumers. Nevertheless, some legal actions do produce restitution for individual consumers.

Consumer education is a vital part of the Attorney General’s mission. The best consumer protection is widespread public awareness of consumer rights and common scams. This website therefore offers information about a broad range of consumer issues.

Contact us if you cannot find the information you need on this website. Please understand that we are prohibited by law from providing legal representation, legal counsel, or interpretation or explanations of the law to private individuals and organizations.

 To file a complaint

• Call the Consumer Protection Hotline, Monday throught Friday between the hours of 8:00am – 5:00pm at 1-800-621-0508 or
• Fill out an online Consumer Complaint Form