New York City Financial Justice Hotline

Who We Are

The NYC Financial Justice Hotline, a project of New Economy Project, is for community groups and low-income NYC residents, and provides free information, legal advice, and referrals. The hotline advises low-income NYC residents on a range of financial justice issues, including abusive debt collection; unfair bank fees and other unfair bank practices; auto financing scams; prepaid debit cards and payroll cards; credit checks by employers; problems opening or maintaining a bank account; payday loans, check cashers, and pawn shops; problems related to credit reports; and sending money home (remittances). The hotline does NOT provide information on bankruptcy, foreclosure prevention, small claims court cases, or debt consolidation.

New Economy Project’s website features know-your-rights information on defending creditor lawsuits, debt collection, credit reports and scores, payday lending, and immigrants’ banking rights. Visit neweconomynyc.org/type/know-your-rights.

Who We Serve

Area(s): Bronx County, Kings (Brooklyn) County, New York (Manhattan) County, New York City (all 5 NYC boroughs), Queens County, Richmond (Staten Island) County

Additional Service Area Info

If you are from outside NYC, please do not call the hotline. Visit www.lawhelp.org or www.naca.net for referrals to free or low-cost legal services in your area.

Language(s) Spoken

• Spanish / Español

Your family’s income should be at or below the following percentage of the federal poverty level

200

Is this organization accessible by wheelchair?: YES

Does this organization provide access for the hearing impaired?: YES

Type of Help

This group provides the following types of services based on your legal needs and its resources:

• Brief Advice
• Pro Se Legal Clinic
• Self-Help Materials