Journey’s End Refugee Services

Who We Are

Journey’s End Refugee Services is a not-for-profit refugee resettlement agency that provides social and legal services to refugees and low-income immigrants in Upstate New York.

Our mission is to welcome refugees without regard to ethnic origin or creed and to assist them to become healthy, independent, contributing members of our community.

The immigration Legal Services Program at Journey’s End provides comprehensive low-cost and pro-bono immigration legal services to refugees, asylees, parolees, and other low-income immigrants.

We offer legal representation before United States Citizenship & Immigration Services (USCIS) and Immigration Court on adjustment of status (green cards), naturalization, family re-unification, applications for asylum, employment authorization, travel documents, temporary protected status, DACA (Deferred Action for Childhood Arrivals), removal defense, and other vital legal matters.

In addition to the Immigration Legal Services Program, Journey’s End provides valuable services to refugees through a continuum of programs, inclusing Resettlement & Adult Education Services, Youth Education Services, Interpreting & Translation Services, and Volunteer Services.

How to Get Help

At this time we are offering remote services and accepting a limited number of new cases for non-urgent direct representation. Please call our intakes lines, available Monday through Thursday between 9 a.m. and 4 p.m., and Friday between 9 a.m. and 1 p.m.:

• Western New York (716) 882-4963 ext. 203
• Finger Lakes (716) 352-9818
• Southern Tier (716) 364-8386

Please leave your name and phone number, and indicate whether you need an interpreter in your native language for the callback.

Who We Serve

Area(s): Allegany County, Broome County, Cattaraugus County, Chautauqua County, Chemung County, Chenango County, Erie County, Genesee County, Livingston County, Monroe County, Niagara County, Ontario County, Orleans County, Schuyler County, Seneca County, Steuben County, Tioga County, Tompkins County, Wayne County, Wyoming County, Yates County

Language(s) Spoken

• Amharic / አማርኛ
• Arabic / العربية
• English
• Farsi / فارسی
• French / Français
• German / Deutsch
• Hindi / हिन्दी
• Kurdish / کوردی
• Portuguese / Português
• Russian / Pусский
• Somali / Soomaali
• Spanish / Español
• Swahili / Kiswahili
• Tigrina / Ge’ez
• Turkish / Türkçe

Circumstances and languages in which interpreters are provided

On-site interpretation available in Amharic, Arabic, Burmese, Czech, Farsi, French, Georgian, Hindi, Karen, Karenni, Kibembe, Kiganda, Kinyarwanda, Kirundi, Kpelleh, Kurdish, Lingala, Lorma, Mai Mai, Nepali, Portuguese, Somali, Spanish, Swahili, Tajik, Tigrinya, Turkish, Russian, Ukranian, and Uzbek.

Is this organization accessible by wheelchair?: YES

Does this organization provide access for the hearing impaired?: YES

Eligibility Restrictions

All clients must be low-income and qualify financially. Low cost and pro bono immigration legal services are available.

This program only serves immigrants

Type of Help

This group provides the following types of services based on your legal needs and its resources:

• Full Legal Representation
• Brief Advice
• Pro Se Legal Clinic
• Other